Collecting Saliva Samples:

1. Do not brush teeth before collecting sample. Do not eat or drink for 15 minutes prior to sample collection.
2. Collect the morning saliva cortisol sample between 07.00h and 09.00h. Collect samples in a Sarstedt Salivette Tube.
3. Hold the Salivette at the rim of the suspended insert and remove the stopper. Removal of the stopper is easier if you slightly push it to the side when opening the suspended insert.
4. Do not touch the swab with fingers. Remove the cotton swab from the Salivette by tipping the container, so the swab falls directly into the mouth.
5. To collect the saliva, roll the swab in your mouth. Do not chew the swab. Keep the swab in your mouth until you feel that you can no longer prevent yourself from swallowing the saliva produced. This normally takes about 60 to 90 seconds, but may take a little longer.
6. Then spit the swab back into the suspended insert without touching it. Close the Salivette firmly with the stopper.

Collecting Blood Finger Prick Samples:

Please refer to the visual instructions that ship with your blood test kit for detailed instructions.

1. Position Finger: Anchor the selected hand against a firm surface. Pull the clear cap of the lancet and press the small section against the side of the fingertip until the lancet makes a click sound. Wipe the first blood clean with a sterile gauze.
2. Apply the blood drops: Do not remove the clear cover. Gently add some pressure near the puncture to obtain 2 to 3 drops of blood. If blood flow stops, wipe with clean and sterile gauze again to assist blood flow.
3. Wait for blood to disperse: Allow blood droplets to fall directly into the center of the application disk and flow through the small hole. Watch for the blood to wick out completely to the edges of the fan form (about one minute).
4. Close the device: Once blood drops are applied, close the device firmly on a flat surface, making sure the latches are secure.

Tips:

Encourage blow flow:

• Wash hands in very warm water.
• Vigorously shake hand.
• Massage selected hand.
• Vigorously rub the selected finger stick area.
• Let your hand hang at your side and shake it back and forth for 15-20 seconds.

Tips on using lancet:

• Anchor hand against firm surface before using the lancet.
• Select either the middle finger or ring finger of the non-dominant hand as the site for your finger stick.
• Use the side of the fingertip pad as the puncture site.
• Pull clear cap off lancet and press small red section firmly against the side of the fingertip.

FOR THE COUPLES AND FAMILY TESTS CLEARLY COMMENT
WHICH SAMPLE BELONGS TO WHICH PERSON.

If you purchased the Gut Biome Upgrade then we use your samples to 
perform an additional Gut Biome Test, Hormonal Imbalance Test & Digestive Health & Metabolism Analysis on 22 Items.

All detailed instructions can be found in your home test kit. If you lost them, please email us.

Since each person is unique, we need to know a few more details about your symptoms. This way we can give you the best and most accurate personal results. You can customise your test here

Why customize your test?

We ask to tell a little bit more about who is taking the test and what the symptoms are, what medicine or supplements are taken. Knowing this information will help our lab technicians to exclude false positives.

We prefer to send all samples in one envelope. Make sure to label all samples to which the samples belong.

You will receive a test kit with at the comfort of your home.

Most likely you have purchased the test as a guest and later decide to log in. Due to the nature of fast and effortless guest checkouts, the order is separated from your account email.

If you decide to login later and can’t find the order, send us an email and our technical staff will manually attach your account email to your order number.

Due to privacy and the nature of guest checkouts, this process cannot be automated.

This is normal. You have purchased a test and the purchase has been completed in our payment system. This has nothing to do with the test procedure. You will receive your test kit and your tracking code in 3 to 5 business days depending on your location. You will receive your results in 7 to 10 business days after we have received your samples in our laboratory.

First of all make sure you have checked your spam folder.

Shop emails tend to arrive in spam folders depending on your email provider or email settings.

The order emails can take a while to be delivered depending on your bank payment processor.

If you still can't find your order please contact us providing:

• Name of person who purchased the test
• Email of the person who purchased
• Date of purchase

  Our technical staff will contact you in 1 to 2 business days and help to resolve your issue.

We are a verified company with all major credit card companies, we use them as they guarantee you against internet fraud. We include our address on the order receipt, email address and phone number so you can contact us if you have any concerns.

At InnerHealth4you.com, your privacy and the security of your data is as important to us as it is to you. We have made significant investments to ensure that your account and personal information are secure and protected by multiple layers of encryption. We have a certificated SLL encryption and use Stripe / Paypal as a payment gateway.

We only accept credit cards that are with 3D security enabled. Learn more about 3D Security here.

We only accept credit cards that are with 3D security enabled. Learn more about 3D Security here.

We aim to have the best and most accurate results. In the unlikelihood that you are not satisfied with the results we advice you to contact us directly and we’ll make sure to resolve your issues. When you are still not satisfied we guarantee a 100% money back.

When we have received your samples in our laboratory you will get a confirmation email. Once we have received your samples it usually takes 7 to 10 business days to receive your results.

We will send your results per person via email once the samples have been tested.

No. Even with a thorough elimination diet it is possible to misdiagnose yourself with an incorrect food intolerance.

Yes, the results are meant to be as easy to understand and user-friendly as possible.

In the report you will find several headings. Each list the tested values. These values are shown as a color value in green (safe), orange (average risk), red (caution)

Some of the items will have a further explanation next to them to further detail the intolerances.

Everything on the food intolerances and non-food intolerances here has an intolerance level of over 60% as you will see from the percentage levels on the right hand side. The reason we report only above this threshold is because 60% is the point at which you would expect to start experiencing symptoms from an intolerance. Everything on the list of nutrition has an level under 15%.

The reason we report only under this threshold is because 15% is the point at which you would expect to start experiencing symptoms from a deficiency. With regards to your metals test results, these are a guide to what heavy metals you have shown a sensitivity to that metal .

Yes (check your local postal office for rates, on average is this $ 3,75)

Check your inbox, or account or ask us to resend the instructions. Customize Your Test