To ensure your test is done correctly, you must follow these clear and simple steps.
It sometimes happens that customers complain about sample mix-ups or the fact they have not received their report. 99% of the time this is due to improper labeling and identifying the samples. This guide will teach you everything you need to know.
Once you have collected your saliva and blood samples, place the containers in the zipper bag shipped with your kit.
Clearly write your name, order number and email on the samples on the designated sticker to identify which sample belongs to whom.
(IN CLEAR, READABLE CAPITAL LETTERS)
Your order number has a prefix of CW- followed by a number of digits. For example CW-00123. You can find this correct number in your order email or in your account.
Duo tests needs two zipper bags, a couple test must contain four zipper bags.
Collect all samples and put them in a padded envelope. We prefer all samples for each person in the test to be submitted in one single envelope.
Please bring your samples to the post office and pay for the proper postage with a tracking code. This is required to track proof of delivery or when samples get lost during transit. Without a tracking code, it is impossible to verify the delivery of your samples.
PLEASE ADD YOUR NAME AND EMAIL ON THE BACK OF THE ENVELOPE IN LARGE AND CLEAR TO READ CAPITAL LETTERS.
You can to customize your test using this handy form. In this way, the laboratory can take your specific wishes into account.
We cannot perform an analysis in the laboratory without registering your test.
Customize Your Test
We send your result reports via email. It is important for you to follow the steps mentioned above.
Thank you for being a good customer.
Due to unforeseen circumstances, we are currently not accepting new orders. We will process any ongoing orders. Questions? Email us at info@comfortablywell.com and we will answer as soon as possible. Thanks for your patience and understanding.
