Here you will find the most commons questions we are asked by our customers. If you don’t see your question here please do contact us, our nutritionists are happy to help you with any of your concerns or questions.

No Results Yet?

Depending on your email provider, sometimes reports end up in the spam folder. Have you checked your spam/junk folder?

Please look for:
Subject line: Intolerance Test Results
Sender: Global Health Testing

Please double-check your spam/junk folder.

FAQ: Collecting and submitting Your Samples

FAQ: Preparing For The Test

FAQ: Orders

FAQ: Results

Collecting and submitting samples

Collecting Saliva Samples

Collecting Saliva Samples:

  1. Do not brush teeth before collecting sample. Do not eat or drink for 15 minutes prior to sample collection.
  2. Collect the morning saliva cortisol sample between 07.00h and 09.00h. Collect samples in a Sarstedt Salivette Tube.
  3. Hold the Salivette at the rim of the suspended insert and remove the stopper. Removal of the stopper is easier if you slightly push it to the side when opening the suspended insert.
  4. Do not touch the swab with fingers. Remove the cotton swab from the Salivette by tipping the container, so the swab falls directly into the mouth.
  5. To collect the saliva, roll the swab in your mouth. Do not chew the swab. Keep the swab in your mouth until you feel that you can no longer prevent yourself from swallowing the saliva produced. This normally takes about 60 to 90 seconds, but may take a little longer.
  6. Then spit the swab back into the suspended insert without touching it. Close the Salivette firmly with the stopper.
WARNING: Your samples are very important. Please bring them to the post office and pay for the proper postage with tracking. This is required to track proof of delivery or when samples get lost during transit.
Collecting Blood Samples

Collecting Blood Finger Prick Samples:

Please refer to the visual instructions that ship with your blood test kit for detailed instructions.

  1. Position Finger: Anchor the selected hand against a firm surface. Pull the clear cap of the lancet and press the small section against the side of the fingertip until the lancet makes a click sound. Wipe the first blood clean with a sterile gauze.
  2. Apply the blood drops: Do not remove the clear cover. Gently add some pressure near the puncture to obtain 2 to 3 drops of blood. If blood flow stops, wipe with clean and sterile gauze again to assist blood flow.
  3. Wait for blood to disperse: Allow blood droplets to fall directly into the center of the application disk and flow through the small hole. Watch for the blood to wick out completely to the edges of the fan form (about one minute).
  4. Close the device: Once blood drops are applied, close the device firmly on a flat surface, making sure the latches are secure.

Tips:

Encourage blow flow:

  • Wash hands in very warm water.
  • Vigorously shake hand.
  • Massage selected hand.
  • Vigorously rub the selected finger stick area.
  • Let your hand hang at your side and shake it back and forth for 15-20 seconds.

Tips on using lancet:

  • Anchor hand against firm surface before using the lancet.
  • Select either the middle finger or ring finger of the non-dominant hand as the site for your finger stick.
  • Use the side of the fingertip pad as the puncture site.
  • Pull clear cap off lancet and press small red section firmly against the side of the fingertip.

FOR THE COUPLES AND FAMILY TESTS CLEARLY COMMENT
WHICH SAMPLE BELONGS TO WHICH PERSON.

WARNING: Your samples are very important. Please bring them to the post office and pay for the proper postage with tracking. This is required to track proof of delivery or when samples get lost during transit.
Gut Biome Upgrade

If you purchased the Gut Biome Upgrade then we use your samples to 
perform an additional Gut Biome Test, Hormonal Imbalance Test & Digestive Health & Metabolism Analysis on 22 Items.

How to submit your samples

PLEASE WRITE YOUR NAME AND #ORDER NUMBER (STARTS WITH #CW-) IN READABLE CAPITAL LETTERS

Send Your Samples To:

The Food Sensitivity Testing Group
ComfortablyWell
3160 Hwy 21 — Suite 103 #700
Fort Mill, SC 29715, United States of America


PLEASE ADD YOUR NAME AND EMAIL ON THE BACK OF THE ENVELOPE IN LARGE AND CLEAR TO READ CAPITAL LETTERS.


WARNING: Your samples are very important. Please bring them to the post office and pay for the proper postage with tracking. This is required to track proof of delivery or when samples get lost during transit.
Customize Your Test

Since each person is unique, we need to know a few more details about your symptoms. This way we can give you the best and most accurate personal results. You can customise your test here

Why customize your test?

We ask to tell a little bit more about who is taking the test and what the symptoms are, what medicine or supplements are taken. Knowing this information will help our lab technicians to exclude false positives.

WARNING: Your samples are very important. Please bring them to the post office and pay for the proper postage with tracking. This is required to track proof of delivery or when samples get lost during transit.
Do we mail in each person's sample separately?

We prefer to send all samples in one envelope. Make sure to use a plastic bag per person do not mix hair samples of different persons. Make sure to label all samples to which the samples belong.

FAQ: Orders

Will I receive a test kit at home?

You will receive a test kit with at the comfort of your home.

I can't see my order in my account

Most likely you have purchased the test as a guest and later decide to log in. Due to the nature of fast and effortless guest checkouts, the order is separated from your account email.

If you decide to login later and can’t find the order, send us an email and our technical staff will manually attach your account email to your order number.

Due to privacy and the nature of guest checkouts, this process cannot be automated.

My order states Completed but I haven't received my results

This is normal. You have purchased a test and the purchase has been completed in our payment system. This has nothing to do with the test procedure. You will receive your test kit and your tracking code in 3 to 5 business days depending on your location. You will receive your results in 7 to 10 business days after we have received your samples in our laboratory.

I haven't received my order confirmation email

First of all make sure you have checked your spam folder.

Shop emails tend to arrive in spam folders depending on your email provider or email settings.

The order emails can take a while to be delivered depending on your bank payment processor.

If you still can't find your order please contact us providing:

  • Name of person who purchased the test
  • Email of the person who purchased
  • Date of purchase

    Our technical staff will contact you in 1 to 2 business days and help to resolve your issue.

I have not purchased from the internet before, how can I be certain you will complete and send out the tests?

We are a verified company with all major credit card companies, we use them as they guarantee you against internet fraud. We include our address on the order receipt, email address and phone number so you can contact us if you have any concerns.

Is your Payment System / Website Secure?

At InnerHealth4you.com, your privacy and the security of your data is as important to us as it is to you. We have made significant investments to ensure that your account and personal information are secure and protected by multiple layers of encryption. We have a certificated SLL encryption and use Stripe / Paypal as a payment gateway.

We only accept credit cards that are with 3D security enabled. Learn more about 3D Security here.

My Credit Card is not accepted

We only accept credit cards that are with 3D security enabled. Learn more about 3D Security here.

What if I am not Satisfied?

We aim to have the best and most accurate results. In the unlikelihood that you are not satisfied with the results we advice you to contact us directly and we’ll make sure to resolve your issues. When you are still not satisfied we guarantee a 100% money back.

FAQ: Results

When will I receive my results?

When we have received your samples in our laboratory you will get a confirmation email. Once we have received your samples it usually takes 7 to 10 business days to receive your results.

No Results Yet?

Depending on your email provider, sometimes reports end up in the spam folder. Have you checked your spam/junk folder?

Please look for:
Subject line: Intolerance Test Results
Sender: Global Health Testing

Please double-check your spam/junk folder.

How will I receive my results?

We will send your results per person via email once the samples have been tested.

No Results Yet?

Depending on your email provider, sometimes reports end up in the spam folder. Have you checked your spam/junk folder?

Please look for:
Subject line: Intolerance Test Results
Sender: Global Health Testing

Please double-check your spam/junk folder.

I have not received my results yet!

No Results Yet?

Depending on your email provider, sometimes reports end up in the spam folder. Have you checked your spam/junk folder?

Please look for:
Subject line: Intolerance Test Results
Sender: Global Health Testing

Please double-check your spam/junk folder.

Is it possible to determine your intolerances by yourself?

No. Even with a thorough elimination diet it is possible to misdiagnose yourself with an incorrect food intolerance.

Can I understand the results by myself?

Yes, the results are meant to be as easy to understand and user-friendly as possible.

What do the “reaction degrees” on the results report mean?

In the report you will find several headings. Each list the tested values. These values are shown as a color value in green (safe), orange (average risk), red (caution)

Some of the items will have a further explanation next to them to further detail the intolerances.

Everything on the food intolerances and non-food intolerances here has an intolerance level of over 60% as you will see from the percentage levels on the right hand side. The reason we report only above this threshold is because 60% is the point at which you would expect to start experiencing symptoms from an intolerance. Everything on the list of nutrition has an level under 15%.

The reason we report only under this threshold is because 15% is the point at which you would expect to start experiencing symptoms from a deficiency. With regards to your metals test results, these are a guide to what heavy metals you have shown a sensitivity to that metal .

Do I need to pay for postage to return my kit?

Yes (check your local postal office for rates, on average is this $ 3,75)

I lost the instructions that came with the test kit. What to do now?

Check your inbox, or account or ask us to resend the instructions. Customize Your Test

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EMPOWER YOURSELF AND TAKE CONTROL, IT MAKES ALL THE DIFFERENCE

Get the most accurate food allergy and sensitivity test that fits your family's needs.
With your results, you receive expert guides and food plans to feel healthy again.

1069
items
tested

The most complete food intolerance and food sensitivity saliva and finger prick test available for one person.

  • 1 x Saliva Test on 1069 items
  • 1 x Finger Prick Test on 1069 items
  • Accurate Report of 65 pages
  • Qualified Nutritionist Support
  • Bonus: Immune System Booster — Health Pack
  • Extra Bonus: App for healthy food choices
  • 100% Money-Back Guarantee
ORDER NOW
1069
items
tested

The most complete food intolerance and food sensitivity saliva and finger prick test available for two persons.

  • 2 x Saliva Test on 1069 items
  • 2 x Finger Prick Test on 1069 items
  • Accurate Report of 65 pages
  • Qualified Nutritionist Support
  • Bonus: Immune System Booster — Health Pack
  • Extra Bonus: App for healthy food choices
  • 100% Money-Back Guarantee
ORDER NOW
1069
items
tested

The most complete food intolerance and food sensitivity saliva and finger prick test available for four persons.

  • 4 x Saliva Test on 1069 items
  • 4 x Finger Prick Test on 1069 items
  • Accurate Report of 65 pages
  • Qualified Nutritionist Support
  • Bonus: Immune System Booster — Health Pack
  • Extra Bonus: App for healthy food choices
  • 100% Money-Back Guarantee
ORDER NOW
all our food intolerance tests include
Qualified Nutritionist Support — Accurate Report of 65 pages — 100% Money-Back Guarantee

Please note: postal charges & terms and conditions apply.