Here you will find the most frequently asked questions asked by our customers.
If your question isn’t part of our FAQ please contact us.
Our nutritionists are happy to help you with any of your concerns or questions.

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Common Questions

WARNING: Your samples are very important. Please bring them to the post office and pay for the proper postage with tracking. This is required to track proof of delivery or when samples get lost during transit.
How to send in my samples. (Classic Food Sensitivity Test)
  1. Requires only 3, 4, or 5 hairs longer than 2.5 centimeters.
  2. Any kind of body hair can be tested.
  3. Ideally, we encourage a hair sample with a root stem.
  4. Cut your hair sample as close as possible to the root.
  5. Hair dye does not affect the test.
  6. Once hair sample is collected, please place strands into the small sealable bag ensuring the hair remains dry and secure during transit.
  7. Customise your test

Since each person is unique we need to know a few more details about your symptoms. This way we can give you the best and most accurate personal results. You can customise your test here

We ask to tell a little bit more about who is taking the test and what the symptoms are, what medicine or supplements are taken. Knowing this information will help our lab technicians to exclude false positives.

PLEASE WRITE YOUR NAME AND #ORDER NUMBER (STARTS WITH #CW-) IN READABLE CAPITAL LETTERS ON THE SEALED BAG. 

Send Your Samples To:

The Food Sensitivity Testing Group
ComfortablyWell
3160 Hwy 21 — Suite 103 #700
Fort Mill, SC 29715, United States of America


PLEASE ADD YOUR NAME AND EMAIL ON THE BACK OF THE ENVELOPE IN LARGE AND CLEAR TO READ CAPITAL LETTERS.


WARNING: Your samples are very important. Please bring them to the post office and pay for the proper postage with tracking. This is required to track proof of delivery or when samples get lost during transit.

How to send in my samples. (Hair + Finger Prick Home Test Kit)

* Follow the instructions to collect your samples (shipped with your testing kit)
* Please ensure hair samples are sealed in the bag and clearly labeled. Do not send hair samples in metal foil or other metallic packaging.
* Please add your Order number (starts with #CW-) and Name on the sealed bags or blood containers containing your samples.
* Send your samples to:

The Food Sensitivity Testing Group
ComfortablyWell
3160 Hwy 21 — Suite 103 #700
Fort Mill, SC 29715, United States of America


PLEASE ADD YOUR NAME AND EMAIL ON THE BACK OF THE ENVELOPE IN LARGE AND CLEAR TO READ CAPITAL LETTERS.


WARNING: Your samples are very important. Please bring them to the post office and pay for the proper postage with tracking. This is required to track proof of delivery or when samples get lost during transit.
Will I receive a test kit at home?

Hair + Finger Prick Collection — Home Test Kit

You will receive a test kit with all the required items in the comfort of your home.

Classic Food Sensitivity Test

Note: We do not send out physical testing kits for this product:
  1. It helps to keep our prices as low as possible for you as a customer
  2. You do not have to wait for the mail, we put the action/control in your hands
  3. We want to rule out the possibility that you don’t receive your kit
  4. We keep our ecologic footprint as low as possible
  5. Immediately after purchase, you will receive simple instructions on how to easily submit your samples.
How will I receive my results?

We will send your results per person via email once the samples have been tested.

I see Innerhealth4You on my banking statement

That is completely normal as ComfortablyWell is part of the Innerhealth4You holding and Innerhealth4You is part of the Food Sensitivity Testing Group.

What is the difference between a food sensitivity, food allergy or food intolerance?

The main nuance between an intolerance and an allergy is that an allergy will manifest itself almost immediately after inhalation or consumption of a particular substance.

Food intolerances, on the other hand, are more deceptive. Depending on the individual, symptoms may arrive anywhere between a couple of hours to a couple of days. While symptoms of food sensitivity vary. But the symptoms of intolerance are all digestive-related.

A food intolerance occur when you eat something but it fails to be properly broken down in the intestines. The main reason for this failure may be due to a lack of digestive enzymes among other factors.

How accurate is this test?

The basics of bioresonance is that it can test the differences and changes in the body at a cellular level. Our hair stores this DNA type information and unlike blood will remain stored – when cut for up to three months. Blood can deteriorate as soon as a sample is taken from the body. This testing of changes in cells is important for allergies, as non-IgE Allergies are believed to be a reaction in the body’s T-cells.

An IgE blood test will not identify these changes and can only identify IgE based allergies – equating for only 2% of all allergies. A cellular test is required for all other allergies (it is estimated at 43% of allergy sufferers have a cell based allergy).

This is why we believe that a combined hair and blood test is the best of both worlds and give you the most accurate results.

Is treatment available for allergies?

Yes, depending on the severity and type of allergy. Many allergies can be greatly diminished through immunotherapy; a build-up of the body’s immune system response to the specific allergens.

Do food items need to be in your system for the lab to detect an intolerance?

Hair stores DNA type information that gives valuable information pertaining to the cellular changes that would occur within our bodies secondary to exposure to certain allergens. Therefore, if you have never eaten a particular item, it may still show up on your report. In addition, an over consumption of a particular item can also register as an intolerance.

I’m intolerant to a food that I’ve never eaten; why did it show up on my results?

While you may not think you’ve ever eaten a particular food, it is still possible that the protein found in that food was included into some processed good that you’ve previously consumed.

Because we tests your reaction to individual food proteins, it is possible that your body is intolerant to the protein found in gluten while still testing negative for the protein found in barley, oat, wheat or spelt. Still, since these items contain gluten, it is recommended that you avoid them.

Why can't I receive a report of all of the items tested for?
Unfortunately, the lab can not send the entire list of items that we test for. You can refer back to the list of items tested on the website if you want to see the list of items tested against. If you do not see the item on your report, then you did not register an intolerance to that item.
What happens to my samples after the test?

To protect and guarantee your privacy, we destroy both your samples 48 hours after completing the test.

Can you test against specific items not included on the standard test?

We have completed specific tests for many customers to help them narrow down their allergies. This has included a range of items, from specific foods, hair and also feathers from pets and leaves from house plants. We can test medication and household products, please mail us to discuss this before sending them through.

Are these tests covered by insurance / HSA?

We are not contracted with any insurance companies at this time. This is an at-home food intolerance test that doesn’t require an office visit. This way we can offer our tests at the best price versus out-of-pocket costs associated with countless doctor or nutritionist visits.

What is the accreditation of the testing equipment?

Our laboratories follow a high quality management system in accordance with EN ISO 13485: 2003 + AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC

What is the youngest age the test requires?

We do not have an age requirement.

How long does it take to receive my kit at home?

It depends on your location, however it takes three days on average to get your test kit after we have processed your order.

Where is Comfortably Well located?

We are located in Michigan.

Preparing For The Test

I am bald, can I still perform the hair test?

Certainly, we can test hair from any part of the body.

I have colored hair / my hair is dyed.

Hair dye or other treatments have no effect on the results as the test is administered on the composition of your hair sample. 

How much hair is required?

We only require 2 to 4 strands of your hair which can be any type of hair. We do prefer hair samples that have a root stem.

How to take a hair sample?

Brush your hair to uncover the root zone at the back of the head with a brush. Take the hair from the brush guaranteeing there is a root appended. Place the hair sample in a sealed, marked, plastic bag. Such a bag is provided in our home testing kit for each person.

How to take a finger prick sample?

We have a full set of instructions shipped with each order. It clearly explains all the required steps.

Orders

I can not see my order in my account
Most likely you have purchased the test as a guest and later decide to log in. Due to the nature of fast and effortless guest checkouts, the order is separated from your account email.

If you decide to login later and can’t find the order, send us an email and our technical staff will manually attach your account email to your order number.

Due to privacy and the nature of guest checkouts, this process cannot be automated.

My order states Completed but I haven't received my results yet.
This is normal. You have purchased a test and the purchase has been completed in our payment system. This has nothing to do with the test procedure. You will receive your test kit in 3 to 5 business days depending on your location.
I have not received my order confirmation email
First of all make sure you have checked your spam folder.

Shop emails tend to arrive in spam folders depending on your email provider or email settings.

The order emails can take a while to be delivered depending on your bank payment processor.

If you still can’t find your order please contact us providing:

  • Name of person who purchased the test
  • Email of the person who purchased
  • Date of purchase

Our technical staff will contact you in 1 to 2 business days and help to resolve your issue

I have not purchased from the internet before, how can I be certain you will complete and send out the tests?
We are a verified company with all major credit card companies, we use them as they guarantee you against internet fraud. We include our address on the order receipt, email address and phone number so you can contact us if you have any concerns.
is your payment system / website secure?
At ComfortablyWell.com, your privacy and the security of your data is as important to us as it is to you. We have made significant investments to ensure that your account and personal information are secure and protected by multiple layers of encryption. We have a certificated SLL encryption and use Stripe / Paypal as a payment gateway.

We only accept credit cards that are with 3D security enabled. Learn more about 3D Security here.

My credit card is not accepted?

We only accept credit cards that are with 3D security enabled. Learn more about 3D Security here.

What if I am not satisfied?

We aim to have the best and most accurate results. In the unlikelihood that you are not satisfied with the results we advice you to contact us directly and we’ll make sure to resolve your issues. When you are still not satisfied we guarantee a 100% money back.

Results

When will I receive my results?

When we have received and analysed your samples it usually takes 7 to 10 business days to receive your results.

How will I receive my results?

We will send your results per person via email once the samples have been tested.

Is it possible to determine your intolerances by yourself?

No. Even with a thorough elimination diet it is possible to misdiagnose yourself with an incorrect food intolerance.

Can I understand the results by myself?

Yes, the results are meant to be as easy to understand and user-friendly as possible.

What do the “reaction degrees” on the results report mean?

In the report you will find several headings. Each list the tested values. These values are shown as a color value in green (safe), orange (average risk), red (caution)

Some of the items will have a further explanation next to them to further detail the intolerances.

Everything on the food intolerances and non-food intolerances here has an intolerance level of over 60% as you will see from the percentage levels on the right hand side. The reason we report only above this threshold is because 60% is the point at which you would expect to start experiencing symptoms from an intolerance. Everything on the list of nutrition has an level under 15%.

The reason we report only under this threshold is because 15% is the point at which you would expect to start experiencing symptoms from a deficiency. With regards to your metals test results, these are a guide to what heavy metals you have shown a sensitivity to that metal .

Do I need to pay for postage to return my kit?

To keep our kits affordable for everyone we do not provide return postage (at this time). Check your local postal office for exact rates, average rates are $3,75.

I lost the instructions that came with the test kit. What to do now?

For your convenience we have also sent you the instructions via e-mail. You can also find them in your Comfortably Well account or ask us to resend the instructions. Register your test kit here

Home To Lab Testing Made Simple

Get rid of your symptoms and feel healthy again

Strengthening your health all starts by knowing where to look. One in 10 people suffer from a food intolerance or sensitivity due to bad dietary habits. Order your Home Test Kit today and find out what foods and non-foods to avoid.

-70% Discount

“Oh and one other thing: if you can find a better deal, buy it!”

Food Sensitivity Test — Classic Testing Method

Collection Method: Hair Samples (89% accuracy) — No Test Kit Required

Classic

Hair samples tested on 1000+ items for one person

Included In Your Test:
Personal Report (65 pages) / Test Customizer / 23 Days Guidance Plan / Immune System Booster / Optional Hormonal Balance Check / Optional Gut Biome Testing

$230 $69

You save 70%

Free Bonus: Immune System Booster

NEW: Test Customizer

No Test Kit Required (see more details)

See all details here

Recommended

Hair samples tested on 1000+ items for two persons

Included In Your Test:
Personal Report (65 pages) / Test Customizer / 23 Days Guidance Plan / Immune System Booster / Optional Hormonal Balance Check / Optional Gut Biome Testing

$330 $99

You save 70%

Free Bonus: Immune System Booster

NEW: Test Customizer

No Test Kit Required (see more details)

See all details here

Great Deal

Hair samples tested on 1000+ items for four persons

Included In Your Test:
Personal Report (65 pages) / Test Customizer / 23 Days Guidance Plan / Immune System Booster / Optional Hormonal Balance Check / Optional Gut Biome Testing

$497 $149

You save 70%

Free Bonus: Immune System Booster

NEW: Test Customizer

No Test Kit Required (see more details)

See all details here

Food Sensitivity Test — Combined Testing Method

Collection Method: Hair Samples & Finger Prick Collection (94.2% accuracy)

Great Value

Both hair and finger prick samples tested on 1000+ items for one person

Included In Your Test:
Personal Report (65 pages) / Test Customizer / 23 Days Guidance Plan / Immune System Booster / Optional Hormonal Balance Check / Optional Gut Biome Testing

$530 $159

You save 70%

Free Bonus: Immune System Booster

NEW: Test Customizer

Home Test Kit Shipped

See all details here

Popular

Both hair and finger prick samples tested on 1000+ items for two persons

Included In Your Test:
Personal Report (65 pages) / Test Customizer / 23 Days Guidance Plan / Immune System Booster / Optional Hormonal Balance Check / Optional Gut Biome Testing

$897 $269

You save 70%

Free Bonus: Immune System Booster

NEW: Test Customizer

Home Test Kit Shipped

See all details here

Best Deal

Both hair and finger prick samples tested on 1000+ items for four persons

Included In Your Test:
Personal Report (65 pages) / Test Customizer / 23 Days Guidance Plan / Immune System Booster / Optional Hormonal Balance Check / Optional Gut Biome Testing

$1,330 $399

You save 70%

Free Bonus: Immune System Booster

NEW: Test Customizer

Home Test Kit Shipped

See all details here

Please note: postal charges & terms and conditions apply.

I am so happy that I found this company. I did a food sensitivity test once that only tested my samples on 253 items and nothing came out. I still felt miserable, I was desperate for answers. Now I got double-tested on 1069 items based on my blood and hair samples. The results gave me 7 items that I am sensitive for and these were not found by the other company. The devil is in the details as they say. So I started to work on those problem foods and feel great again. FINALLY!

Thank you ComfortablyWell,
Allyson MQ. — Florida

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